DELIVERY & RETURN POLICY

At Parmarts Venture LTD, we are committed to providing a seamless shopping experience. This Delivery & Return Policy outlines the terms and conditions for the delivery of products and the process for returning items purchased through our services. By placing an order with us, you agree to the terms stated below. Delivery Policy

1. Delivery Options and Timeframes We offer multiple delivery options to suit your needs:

Standard Delivery:
Timeframe: 3–5 business days.
Availability: Available for all in-stock items.
Cost: [Insert cost] (or free for orders above [insert value]).

Express Delivery:
Timeframe: 1–2 business days. Availability: Only available for select locations and products. Cost: [Insert cost] for all orders.

Same-Day Delivery:
Timeframe: Delivery on the same day for orders placed before [insert time]. Availability: Available for select products and within certain locations. Cost: [Insert cost] (or free for orders above [insert value]).

Click & Collect (Curbside Pickup):
Timeframe: Ready for collection within 2 business hours of order confirmation. Availability: Available for select locations. Cost: Free.

2. Delivery Process Once your order is confirmed, we will provide you with an estimated delivery date. A tracking number will be sent to you via email or SMS to track the shipment of your order. Please ensure that someone is available to receive the delivery at the provided address, as certain products (e.g., prescription medicines) may require a signature upon receipt. If you are unavailable at the time of delivery, the courier will leave a note with details on how to reschedule or collect your package from a designated location.

3. Delivery Restrictions Geographic Restrictions: We currently offer delivery within [insert geographic areas, countries, or regions]. Certain products may not be available for delivery to specific areas due to legal, regulatory, or logistical reasons. Prescription Medications: For the delivery of prescription medications, you may be required to provide a valid prescription upon delivery. In some cases, proof of identity may be requested.

4. Delivery Delays While we strive to meet our delivery timelines, unforeseen circumstances (e.g., weather, courier issues) may cause delays. If your delivery is delayed, we will notify you promptly and work to resolve the issue as quickly as possible.

Return Policy

1. Eligible Products for Return We accept returns on eligible products under the following conditions: Non-Prescription Products: Products must be unopened, unused, and in their original packaging. Returns must be initiated within 14 days of receiving the product. Prescription Medications: Due to legal and health regulations, prescription medications cannot be returned or exchanged unless the product is defective or the wrong item was delivered. Medical Devices and Supplies: Devices and medical supplies may be returned if they are unopened, unused, and in their original packaging. Returns must be initiated within 14 days of receiving the product.

2. Return Process To initiate a return, please follow these steps: Contact Customer Service: Email us at [insert email] or call [insert phone number] within 14 days of receiving your order to request a return. Please provide your order number and the reason for the return. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the product. Pack the Product: Securely pack the product in its original packaging, including all accessories, manuals, and documentation. Clearly label the package with the provided RA number. Ship the Product: Send the product to the return address provided by our team. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item delivered, defective product).

3. Refunds and Exchanges Refunds: Once we receive and inspect the returned product, we will notify you and process a refund to your original payment method within 7-10 business days. Shipping fees are non-refundable unless the return is due to a mistake on our part. Exchanges: If you prefer an exchange for the returned product, we will ship the replacement item once we receive the original product and verify its condition.

4. Non-Returnable Items The following items cannot be returned or exchanged: Opened or used health and personal care products (e.g., skincare, hygiene items). Prescription medications, unless delivered in error or found to be defective. Products marked as final sale or clearance.

5. Damaged or Incorrect Products If you receive a damaged, defective, or incorrect item, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

For any questions or assistance regarding our Delivery & Return Policy, please contact us at:

Parmarts Venture LTD

Email: support@parmartsventuresltd.com
Phone: 0579723911
Address: SIC Building, Former Bonsu Brothers, Okaishie - Accra Central.



We are committed to providing the best possible customer experience, and your satisfaction is our priority!